Now Available: Presentations from CAHPS Virtual Research Meeting on “Strengthening Partnerships with Patients and Families to Assess and Improve the Experience of Care”

On September 18, the Consumer Assessment of Healthcare Providers and Systems (CAHPS^®) program hosted a virtual research meeting focused on the integral role of patients and families in the development and implementation of care experience assessments and quality improvement strategies.  The CAHPS Research Meeting shared current research and best practices related to the following questions:

• How can creative participatory design methods strengthen patient and family involvement?
• What collaborative roles can patients and families play to better capture their healthcare experiences?
• How could various patient engagement strategies be used to collaboratively improve the design and effectiveness of CAHPS measurement tools?
• How can healthcare teams most effectively focus on the healthcare experiences that matter most to patients and families in quality improvement efforts?

Maura Cass, a former partner and head of Health at the award-winning global design firm IDEO, presented the keynote address entitled “Design With, Not For: Building Capacity for Meaningful, Human-Centered Design.”  Access slide presentations and video replays, as well as an event summary.  For questions, please contact the CAHPS User Network at cahps1@westat.com or 1-800-492-9261.